Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly.Consultative approach to working with all stakeholders – team player.Ability to organise and prioritise work to assist the C&R team in meeting daily, weekly and annual objectives.Excellent written and verbal communication skills.Strong ability to effectively communicate with internal and external customers.Administer and maintain overview of own portfolio and ratings and escalate cases to the relevant internal departments (Recovery, Specialties, Non-Flow, Sales).Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.Make payment agreements, determine plan of approach and ensure conditional payments.Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.Communicate with debtors by telephone and in writing to solve arrears.Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.
You will be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction. As Collections Officer, you will liaise with internal departments and external partners during the collection process.